Privacy Policy – StillSafe Davao
Last updated: September 2026
This Privacy Policy explains how StillSafe Davao ("StillSafe Davao", "we", "us", or "our"), operating as part of the wider StillSafe PH network, collects, uses, stores, and shares personal information when you visit StillSafeDavao.com, place an order, communicate with us, or otherwise use our services.
Because StillSafe Davao provides access to reproductive-health products and emergency contraception, we understand that some information customers share with us may be private or sensitive.
We aim to collect only the information reasonably necessary to process orders, arrange delivery, provide customer support, maintain our services, and comply with applicable legal obligations.
For purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors, and other individuals who communicate or interact with StillSafe Davao.
Our Commitment to Privacy
Privacy is particularly important when purchasing reproductive-health products.
StillSafe Davao aims to handle customer information with confidentiality, discretion, and reasonable security safeguards.
We do not require customers to provide unnecessary details about their personal circumstances simply to place an order.
Where information about sexual activity, pregnancy concerns, menstrual timing, medication use, or other health-related matters is voluntarily shared with our support team, we use that information only as reasonably necessary to respond to the customer's inquiry or provide requested assistance.
Information We Collect
Information You Provide Directly
When you place an order through StillSafeDavao.com or contact us, we may collect information such as:
- Name
- Mobile or telephone number
- Email address
- Delivery address or delivery location
- Billing information
- Order details
- Payment confirmation
- Customer support messages
- Information you voluntarily provide when asking about our products or services
You should avoid sending information that is not reasonably necessary for us to answer your question or process your order.
Sensitive or Health-Related Information
Customers sometimes voluntarily share information related to:
- Unprotected sex
- Contraceptive failure
- Pregnancy concerns
- Menstrual-cycle timing
- Medication use
- Other reproductive-health questions
StillSafe Davao does not require customers to disclose more sensitive information than is reasonably necessary.
When this information is voluntarily shared, we use it primarily to respond to your inquiry, provide general product information, or help you understand available options.
StillSafe Davao is not a substitute for a doctor, pharmacist, clinic, or other qualified healthcare provider. Customers should seek professional medical advice when individualized medical assessment is required.
Information Collected Automatically
When you visit StillSafeDavao.com, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- Approximate session duration
- Referral source
- Website interaction data
- Cookie and similar technology identifiers
This information may be used to maintain website functionality, understand site performance, improve customer experience, detect abuse, and measure marketing effectiveness.
Information We Receive From Third Parties
We may receive information from service providers involved in operating StillSafe Davao, including:
- E-commerce and website platforms such as Shopify
- Payment processors
- Banks and electronic payment providers
- Courier and motorcycle delivery platforms
- Logistics and fulfillment partners
- Analytics and website performance providers
- Customer communication platforms
The information received depends on the service involved and may include payment status, order status, delivery status, or other information necessary to complete a transaction.
How We Use Personal Information
We may use personal information for purposes including:
- Processing orders — confirming purchases, processing payments, preparing parcels, and completing transactions.
- Arranging delivery — providing the information reasonably necessary for couriers or riders to deliver your parcel.
- Order communication — sending confirmation, dispatch, delivery, cancellation, refund, or other order-related updates.
- Customer support — answering questions and resolving delivery, product, return, or payment concerns.
- Security and fraud prevention — identifying suspicious transactions, abuse, or unauthorized activity.
- Service improvement — understanding how customers use StillSafeDavao.com and improving the ordering experience.
- Legal and accounting obligations — retaining information where reasonably necessary for tax, accounting, dispute-resolution, or other lawful purposes.
- Marketing with appropriate permission — sending promotional or educational communications where permitted and where applicable consent has been obtained.
Information Shared With Delivery Riders & Couriers
StillSafe Davao uses local delivery platforms and courier services to fulfill orders.
To complete a delivery, we may need to provide a rider or courier with limited information such as:
- Recipient name or delivery name
- Mobile number
- Delivery address or pin location
- Delivery instructions
We aim to share only the information reasonably necessary to complete the delivery.
We do not intentionally place unnecessary reproductive-health details or product descriptions in rider-facing delivery instructions.
Parcels are also prepared using discreet packaging whenever reasonably possible.
Payment Information
Payments may be processed through banks, electronic wallets, payment gateways, or other third-party payment providers.
StillSafe Davao may receive information confirming that a payment was completed, failed, refunded, or disputed.
We do not necessarily receive or store complete financial account credentials when payments are processed directly through an independent payment provider.
Your use of a third-party payment provider may also be governed by that provider's own privacy policy and terms.
Cookies & Similar Technologies
StillSafeDavao.com may use cookies, pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website traffic
- Measure site performance
- Detect technical problems or abuse
- Understand which pages and products visitors find useful
- Measure advertising or marketing performance where permitted
You may be able to disable or restrict cookies through your browser settings.
However, disabling certain cookies may affect website functionality or your ability to use some features.
When We May Share Personal Information
StillSafe Davao may share personal information only when reasonably necessary for legitimate business, service, or legal purposes.
This may include sharing information with:
- Website and e-commerce providers used to operate StillSafeDavao.com.
- Payment providers used to process transactions and refunds.
- Couriers, motorcycle riders, and logistics providers used to deliver orders.
- Fulfillment partners assisting with inventory and dispatch.
- Technology and analytics providers supporting website security and performance.
- Professional advisers where reasonably necessary for accounting, legal, security, or compliance purposes.
- Government authorities or law-enforcement agencies where disclosure is legally required.
We do not sell your personal information to third parties.
Marketing Communications
We may send marketing, product, promotional, or educational communications where you have provided appropriate consent or where otherwise legally permitted.
You may opt out of marketing communications at any time by using an unsubscribe option where available or by contacting us.
Opting out of marketing communications does not prevent us from sending necessary transactional messages relating to an existing order.
Customer Support Messages
Customers may communicate with StillSafe through channels such as:
- Website messaging
- SMS
- Phone calls
- Telegram
- Facebook Messenger
Messages sent through third-party communication platforms may also be processed according to the privacy practices of those platforms.
Please avoid sharing passwords, complete banking credentials, government account passwords, or other unnecessary highly sensitive information through customer-support channels.
User Reviews, Testimonials & Public Content
If you voluntarily publish a review, testimonial, comment, or other content on StillSafeDavao.com or our social media pages, that information may become visible to other people.
Because purchases from StillSafe may involve sensitive reproductive-health matters, we strongly recommend avoiding the public disclosure of personal information that you do not want others to see.
We will not intentionally publish a private customer conversation as a testimonial without appropriate authorization.
Third-Party Websites & Services
StillSafeDavao.com may link to external websites, payment providers, social networks, delivery platforms, or other third-party services.
StillSafe Davao does not control the privacy practices of independent third parties.
If you leave our website or use another company's service, we encourage you to review that provider's privacy policy.
Data Security
We use reasonable organizational, technical, and operational safeguards intended to protect personal information against:
- Unauthorized access
- Improper disclosure
- Loss
- Misuse
- Alteration
- Unauthorized destruction
Access to customer information should be limited to people who reasonably require it for order fulfillment, support, administration, security, or other legitimate business purposes.
However, no website, messaging platform, payment system, or data-storage system can guarantee absolute security.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for legitimate legal, operational, accounting, security, or dispute-resolution needs.
Retention periods may differ depending on the type of information.
For example, certain transaction records may need to be retained longer than ordinary customer-support conversations for accounting or legal purposes.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.
Your Privacy Rights
Subject to applicable Philippine privacy law and any lawful limitations, you may have rights relating to your personal information, including the ability to:
- Ask whether we process personal information about you
- Request access to certain personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion or blocking of information where legally applicable
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise concerns about how your personal information is handled
Certain requests may be subject to identity verification and legal, accounting, fraud-prevention, or other legitimate retention requirements.
Philippine Data Privacy
StillSafe Davao aims to handle personal information in accordance with applicable Philippine privacy requirements, including principles of transparency, legitimate purpose, and proportionality.
We aim to collect and use only information reasonably appropriate for providing our services and operating our business.
If you believe your privacy rights have been violated, you may contact us so that we can review and address your concern.
Children & Minors
Our online purchasing services are intended for individuals who are legally permitted to enter into transactions and use the applicable services.
We do not intentionally seek to collect unnecessary personal information from children.
If you believe personal information belonging to a child has been improperly submitted to us, please contact us so the situation can be reviewed and appropriate action taken.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to delivery or payment providers
- Technology changes
- Security improvements
- Legal or regulatory requirements
The current version will be posted on StillSafeDavao.com with an updated “Last updated” date.
Contact StillSafe Davao
If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, you may contact StillSafe Davao / StillSafe PH.
Website:
www.stillsafedavao.com
Call / SMS:
09485071102
Telegram:
@stillsafeph
WhatsApp:
+63 948 507 1102
Facebook Messenger:
StillSafe PH
For privacy-related requests, please provide enough information for us to identify the relevant order or communication, but do not send passwords or unnecessary sensitive information.
StillSafe Davao
A local service operating within the StillSafe PH network.
Official Davao ordering website:
StillSafeDavao.com
We aim to protect your privacy throughout browsing, ordering, payment, customer support, and delivery.